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Railways Plan Installation of Automated Queuing Machine at Bhagalpur Railway Station

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By Avijit Biswas

Bhagalpur: To restrict unauthorized entry in unreserved coaches of mail/ express trains, installation of automated queuing system machine has been planned at railway station here.

One of the busiest railway stations in Malda division of eastern railway, the decision of introducing automated queuing system for passengers boarding unreserved coaches of mail/express trains has been taken at divisional level, taking into account high daily volume of passengers here boarding unreserved coaches particularly in trains originating from here.

It is observed touts active in railway station here unauthorizedly occupy seats in unreserved coaches and in lieu of money they provide seats to bonafide passengers.

Installation of automated queuing machine will curb activities of touts and would also help sort out problems experienced by passengers in boarding unreserved coaches, railway authorities feel.

As per procedure decided for introducing automated queuing system, after mail/express trains originating from here are placed at platforms the RPF personnel will be responsible for maintaining queue of passengers and  would ensure their entry in ureserved coaches on basis of biometric token issued to them through automated queuing machine.

The passengers of unreserved coaches with a valid ticket would be provided a biometric token generated by automated queuing machine by RPF staff on their entry in platform. As per number mentioned in token the passengers would be able to board unreserved coaches standing in queue.

The RPF personnel entrusted responsibility of ensuring there is no unauthorized passenger in unreserved coaches would allow boarding of passengers in queue after checking of their ticket by ticket checking staff.

A joint procedure order for introduction of automated queuing system has been prepared at divisional level. The railways look forward to complete installation work of automated queuing machine by end of next month.

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Writer Avijit Biswas, former principal correspondent of Hindustan Times Bhagalpur bureau, can be contacted at

Contact number (mobile): +919431095516


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