- Addl Chief Secretary/Principal Secretary should pay field visits, review progress of schemes: Yogi
- Understand emotional state of the person in trouble and find a solution with sensitivity: Chief Minister
- Complainant’s satisfaction and feedback is the standard of performance of officers: Chief Minister
- Ensure proper and timely utilization of the funds allocated to the departments in the financial budget: Chief Minister
- The Thana and Tehsil Diwas dates should be widely publicized
- Border regions serve as brand ambassadors, so there should be quality hospitals and schools there
- Communicate with departmental ministers, issues transfer orders of officers as per policy: Chief Minister
Lucknow: Uttar Pradesh Chief Minister Yogi Adityanath, on Wednesday, reviewed the departmental functioning with all the Additional Chief Secretaries/Principal Secretaries with regard to disposal of their complaints. Emphasizing merit-based swift resolution of people’s problems and redressal of their grievances, the Chief Minister gave necessary guidelines in public interest.
● All of the government’s public welfare initiatives are intended to satisfy the needs of the common man and advance the state. All the officers/personnel associated with the administration should understand this. The Integrated Grievance Redressal System (IGRS and CM Helpline) is a very useful medium for the easy redressal of complaints/problems of common people. Be it the senior officers posted in the government, or the officers appointed in the field, it is the responsibility of everyone to ensure that the applications received on IGRS are disposed of on a priority basis. No laxity/negligence/delay will be accepted in this.
● We have adopted a zero tolerance policy against crime and criminals. Be it the applications received in IGRS or the complainants that reach the CM Helpline or Police Station/Tehsil/Development Block, all should be heard. Understand the emotional state of the aggrieved/distressed person, respect his/her sentiment and deal with it with utmost sensitivity. The satisfaction of the complainant and his feedback will be the benchmark for the performance of the officers. Officers from the administration to the development section should ensure that the problems of the common people are solved by giving top priority to public hearings and conducting them in mission mode.
● The government is continuously monitoring the actions being taken at the police station, tehsil, and district level regarding the applications received on IGRS and CM helpline. Thana Diwas and Tehsil Diwas should be made more effective. Make sure that the complaints are resolved before the next Thana Diwas/Tehsil Diwas. Publicize widely these public hearing dates as well as the officer’s name who will be present. There shouldn’t be any pending cases in the cases that are brought here.
● When it comes to the IGRS/CM helpline, sensitive departments have done a good job. Others should take inspiration from such departments, district magistrates, Superintendents of Police, police stations, and tehsils. Districts, police stations, and tehsils that are not performing satisfactorily need to improve their functioning. The officers posted in the field of the department who have direct contact with the public must fix at least one hour every day for public hearings.
● All Additional Chief Secretaries/Principal Secretaries must visit the field. Visit all the divisions within the next two months. Review the public welfare schemes of your department during the field visit. Get the pending complaints resolved immediately on the basis of merit. Fix accountability where it goes wrong. After the visit, submit your report to the Chief Minister’s Office.
● The outsourcing personnel deployed in various projects have done excellent work. It should be ensured that all the personnel get their honorarium on time and in full. In any case, there should not be economic or mental exploitation of even a single employee.
● Ensure proper and timely utilization of the funds allocated to the departments in the 2022-2023 financial budget. Every Additional Chief Secretary/Principal Secretary should review his departmental plans and get the funds allocated in time. The budget provided for the department should be utilized to the maximum. In relation to the grant/contribution received from the Government of India, the Additional Chief Secretary/Principal Secretary himself should also communicate to/contact the Ministries of the Government of India. Before the end of the current financial budget, proper expenditure of the funds provided in the current budget should be ensured by all the departments. Expenditure should also be reviewed at the department level.
● There is an e-office system for files in the secretariat. This should also be implemented in all the Head of Department/Director offices. Physical files should be used only when absolutely necessary. There is a need to make e-office more effective.
● The state government has declared its new transfer policy for officers. This policy should be strictly followed. All the Additional Chief Secretaries/Principal Secretaries, communicating with their departmental ministers, should issue transfer orders according to the policy. Keep in mind that there should be no shortage of manpower in aspirational districts.
● Interstate/International border areas serve as our brand ambassadors. This area needs to develop high-quality medical facilities and educational institutions. We will also have to make better efforts regarding industrialization in the border areas. Teleconsultation service should be expanded to remote villages of the state.